Refund and Returns Policy
Last updated: 28 October 2026
1. Overview
At Bobbyfit, we want you to have a positive shopping experience. This Return & Refund Policy explains the conditions under which purchases made through our website may be eligible for a return, replacement, or refund.
Please review this policy before placing your order.
2. Eligibility for Returns
Due to the nature of food and beverage products, returns are generally not accepted for products that have been opened, consumed, or used, except where required by applicable law or where a product is defective, damaged, incorrect, or otherwise eligible for a remedy.
A return, replacement, or refund request may be considered if:
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You received a damaged product.
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You received an incorrect product.
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The product arrived defective or with a quality issue.
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Your order has another qualifying issue under applicable consumer protection laws.
Products must not be returned without contacting our customer service team first.
3. Reporting a Problem
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos showing the product and its packaging, where applicable.
Our team will review the information and advise you on the next steps.
The 48-hour reporting period is a request for prompt notification and does not limit any rights you may have under applicable law.
4. Non-Returnable Situations
Unless otherwise required by law, the following situations are generally not eligible for a return or refund:
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Products that have been opened, consumed, or used, where no product defect or other qualifying issue exists.
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Requests based solely on a change of mind.
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Incorrect orders placed by the customer.
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Products damaged through improper handling or storage after delivery.
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Requests involving issues that cannot be verified after a reasonable review.
Nothing in this section excludes remedies required by applicable consumer protection laws.
5. Refunds
If your request is approved, we will inform you of the available resolution, which may include a replacement, refund, or another appropriate remedy.
Approved refunds will generally be processed through the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.
We will communicate any relevant refund details to you once the request has been reviewed.
6. Exchanges and Replacements
Replacements may be offered for eligible damaged, defective, or incorrect products, subject to availability and the circumstances of the case.
If a replacement is unavailable, we will discuss an appropriate alternative with you.
7. Return Shipping Costs
Where a return is approved because of an incorrect, damaged, or defective product, Bobbyfit will advise you on the return arrangements and any applicable shipping costs.
For other approved returns, the allocation of shipping costs will be communicated before the return is arranged, subject to applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests are subject to the order’s processing and fulfilment status. Once an order has been processed or dispatched, cancellation may no longer be possible, although you may still have rights under applicable law.
9. Contact Us
For return, replacement, or refund enquiries, please contact:
Bobbyfit
Email: hello@bobbyfit.my
Phone: +60 11-1107 1207
Please include your order number when contacting us so we can assist you more efficiently.
