Shipping Policy

Last updated: 28 October 2026

1. Overview

Thank you for shopping with Bobbyfit. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

We aim to prepare orders carefully and provide customers with a smooth delivery experience.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on order volume, product availability, public holidays, and other operational circumstances.

Please ensure that your contact details and delivery address are accurate before completing your purchase. Incorrect or incomplete information may cause delays or prevent successful delivery.

3. Shipping Destinations

Shipping availability depends on the delivery address and the options offered at checkout.

Available destinations and any applicable restrictions will be displayed during the ordering process or communicated by our customer service team.

Please confirm that your address is serviceable before placing an order if you are unsure.

4. Delivery Times

Estimated delivery times may vary depending on the destination, courier service, and order processing requirements.

Any delivery estimate displayed at checkout or communicated by Bobbyfit is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, courier disruptions, public holidays, or unforeseen logistical issues.

5. Shipping Fees

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

The final shipping fee may depend on the delivery destination, parcel requirements, and available shipping method.

Please review your order summary carefully before confirming payment.

6. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow time for the courier’s tracking system to update after dispatch.

If you have not received tracking information or need assistance with a delivery, please contact our customer service team.

7. Delivery Address and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

If delivery fails because of incorrect address details, the recipient is unavailable, or the courier cannot complete delivery, additional delivery arrangements or charges may apply.

We will assist with reasonable enquiries regarding failed deliveries and advise you on the available options.

8. Damaged, Missing, or Incorrect Orders

Please inspect your order upon arrival.

If you receive a damaged, incorrect, or incomplete order, contact us within 48 hours of delivery and provide your order number together with relevant photographs or other supporting information.

We will review the issue and advise you on an appropriate resolution under our Return & Refund Policy and applicable law.

9. Delayed or Lost Shipments

If your order appears to be delayed or lost, please contact us so we can review the tracking information and, where appropriate, follow up with the delivery provider.

Resolution times may depend on the courier’s investigation and the circumstances of the shipment.

10. Changes to Shipping Information

If you need to change your delivery address after placing an order, contact us as soon as possible.

Address changes are subject to order processing status and courier limitations. We cannot guarantee changes once an order has been packed or dispatched.

11. Contact Us

For shipping, tracking, or delivery enquiries, please contact:

Email: hello@bobbyfit.my

Phone: +60 11-1107 1207