Privacy Policy

Last updated: 28 October 2026

At Bobbyfit, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Personal information: Your name, email address, telephone number and billing details.

• Delivery information: Your shipping address and other information required to deliver your order.

• Transaction information: Details about the products you purchase, order history and payment status. Payment card details are generally processed by our payment service providers.

• Technical information: Your IP address, browser type, device information, cookies and website usage data.

 

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.

• Arrange delivery and provide order updates.

• Respond to enquiries, requests and customer support issues.

• Process payments, refunds and returns where applicable.

• Improve our website, products and customer experience.

• Send promotional emails or marketing communications where permitted.

• Detect, prevent and investigate fraudulent transactions or security issues.

• Comply with applicable legal and regulatory requirements.

 

3. Payment Information

Payments made through our website may be processed by third-party payment providers. Bobbyfit does not intend to store complete payment card details on its own servers.

Please refer to the relevant payment provider’s privacy policy for information about how it processes your payment data.

 

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour and support marketing activities.

You may manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

Where required, we will provide appropriate information and choices regarding the use of cookies and tracking technologies.

 

5. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment processors and financial service providers.

• Courier companies and delivery service providers.

• Website hosting, maintenance and technical service providers.

• Marketing and analytics providers, where applicable.

• Government authorities or other parties when required by law.

These parties should only receive information necessary for their respective services or other lawful purposes.

 

6. Data Protection and Security

We take reasonable measures to protect your personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, accounting, dispute resolution and legal compliance.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

 

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Withdraw consent for certain processing activities where consent is the applicable legal basis.

• Opt out of promotional communications.

• Make enquiries or complaints about how your personal information is handled.

To exercise your rights, please contact us using the details provided below.

 

9. Third-Party Websites

Our website may contain links to third-party websites or services. Bobbyfit is not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies.

10. Children’s Privacy

Our website is not intended to collect personal information from children without appropriate authorisation or consent where required by law. If you believe that a child has provided personal information improperly, please contact us so that we can review the matter.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features or applicable laws. Any updates will be published on this page with the revised date.

 

12. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy, please contact us:
Email: hello@bobbyfit.my
Phone: +60 11-1107 1207